Delete your account and data
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For parents of children using Tunas, and for any other runupbiz account. You do not need the app to ask for deletion.
Option 1: inside the app
Open the app, pass the parent gate and go to Settings. In the account card you can delete all cloud data or delete the whole account. To delete one child’s profile, open Switch child. Phones that are still signed in to the same account can upload again, so sign them out first.
Option 2: by email
Email [email protected] from the address you signed up with, with the subject “Delete my account” and the app name (for example Tunas). If you signed in with Google, use the email address of that Google account. We reply to confirm and, if needed, ask one question to check the request comes from the account owner.
What is deleted, and when
- The account, the parent’s email address, all child profiles (nicknames, avatars, age bands) and learning progress: the account itself 30 days after the request is confirmed (the cleanup runs daily, so allow one more day); cloud data deleted in the app at once.
- Server backup copies are deleted on a rolling basis, normally within 15 days and at most within 90 days.
- We may keep a record that a deletion was requested. Records that Google Play holds follow Google Play’s own rules; deleting the account does not change them.
Purchases
Purchases, if any, are handled by Google Play, and refunds follow Google Play’s policy.